At Performance Direct, we want you to be happy with every purchase. This policy explains how refunds and returns work for parts and products bought from us, whether in our Barnsley shop or online.
Your Right to Cancel
If you have bought an item from our website, you have the right to cancel your order within 14 days of receiving it, without giving a reason, in line with the Consumer Contracts Regulations. To cancel, please contact us using the details below. Items must be returned unused and in their original condition and packaging where possible.
Damaged Items
If your item arrives damaged, please contact us as soon as possible, and in any case within [X] days of delivery, with photos of the damage where you can. We will arrange a refund or replacement for any item that arrives damaged, at no cost to you.
Defective Items
If an item becomes defective after it has been fitted or used, this is usually covered under the manufacturer’s own warranty rather than through us directly. In this case, we would recommend contacting the manufacturer to arrange a repair, replacement or resolution under their warranty terms. If you are unsure who to contact or need help identifying the right manufacturer, get in touch and we will point you in the right direction.
How to Request a Refund
To request a refund, please contact us with your order number, details of the item, and the reason for your request. You can reach us by phone on 01226 711150, by email at shop@performance-direct.co.uk, or in person at our Barnsley shop.
Refund Method and Timeframe
Approved refunds will be issued back to your original payment method. Please allow up to 5 working days for the refund to appear, depending on your bank or card provider. If you paid using Klarna, your refund will be processed through Klarna and your payment plan updated accordingly.
Return Shipping
If an item needs to be returned, we will let you know whether return postage is covered by us or the customer, depending on the reason for the return. Where an item has arrived damaged or was sent in error, we will cover the cost of return.
Items That Cannot Be Returned
Some items cannot be returned once opened or used, including but not limited to electrical components, custom or made to order parts, and any part that has already been fitted. If you are unsure whether an item is eligible for return, please ask us before purchasing.
Fitting and Labour Charges
If a customer supplies their own part for us to fit and that part later turns out to be faulty, any labour charges already carried out are non refundable, as the fitting work itself has been completed correctly. We are always happy to advise on the best way to resolve the issue with the part itself.
Exchanges
If you would prefer an exchange rather than a refund, let us know when you get in touch and we will do our best to help, subject to stock availability.
Contact Us
If you have any questions about this policy or would like to discuss a return, please contact us:
Performance Direct Barnsley Ltd Phone: 01226 711150 Email: shop@performance-direct.co.uk